Return & Refund Policy
At MEWARI , we want you to have a smooth and satisfying shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet our return conditions, you may request a return or exchange.
Return Eligibility
We accept returns within 7 days of delivery if the product:
- Is unused and unworn.
- Has not been washed or altered.
- Has the original tags attached.
- Is returned in its original packaging.
- Is in its original condition.
Non-Returnable Products
We cannot accept returns for products that:
- Have been worn or washed.
- Have been damaged after delivery.
- Are missing original tags or packaging.
- Have been altered or customized.
- Show signs of stains, perfume, makeup, or other use.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Product name
- Photos of the product
- Photos of the packaging, if applicable
After verification, we may offer a replacement, exchange, or refund.
Size Exchange
If you have selected the wrong size, you may request an exchange within 7 days of delivery, provided the product is unused, unwashed, and has all original tags attached.
Size exchanges are subject to product availability.
Return Shipping
For products that are damaged, defective, or incorrectly delivered due to our error, we will provide return instructions.
For returns due to reasons such as incorrect size selection or change of mind, return shipping charges may apply.
Refunds
Once we receive and inspect your returned product, we will notify you about the status of your refund.
Approved refunds will be processed through the applicable payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been shipped, cancellation may not be possible and you may need to follow our return process.
How to Request a Return
To request a return or exchange, contact our customer support team with:
Order Number:
Product Name:
Reason for Return:
Photos (if required):
Email: [Your Email]
Phone/WhatsApp: [Your Number]
Please do not send a product back without first contacting us and receiving return instructions.
Contact Us
MEWARI
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]
We reserve the right to reject returns that do not meet the conditions mentioned in this policy. This policy does not limit any rights available to customers under applicable consumer protection laws.